3. Model a Process Landscape diagram. The following main processes have been identified in the company: • Attraction of new customers and distributors • Purchasing • Production of small packaging of

mineral fertilizers; • Warehouse management; • Wholesale of mineral fertilizers; • Retail of agriculture products; Transportation; • Management of customer complaints. The following support processes have been identified: • Public relations • Accounting and finance • Human resources management IT management Legal services The company also has activities related to annual business planning and annual business reporting.