Search for question
Question

3. Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fullyproductive is a priority UC implemented a standardize agent-customer dialog to assist agents.Which two features should a consultant integrate into the Service Console? (Choose 2) a. Lightning Process Builder b. Interaction Log C.Lightning Flow for Service d.Path for Cases

Fig: 1

Fig: 2

Fig: 3

Fig: 4

Fig: 5