5. Create a model of the process "Prepare documents for expediting" After the delivery conditions are confirmed, the customer sends a "Request for delivery" by fax or email. The specialist checks

whether or not a deposit payment is needed and informs the customer. If a deposit payment is needed, and after its payment, the specialist checks availabilities with the Packaging unit manager and determines delivery date and time. Notice for payment is prepared and sent to the customer. The specialist monitors the received amounts based on the Notice for payment. If there is not payment, the customer is informed. After the payment is confirmed, and if the delivery is with transport vehicles of BG Fert, the specialist informs the Transportation manager and fills information about received payment in a document "Delivery table" in Excel and sends the table to the Transportation manager. The Transportation manager plans the delivery and in the beginning of the day prepares a table with vehicle routes. The Specialist confirms the delivery to the Customer on the phone. If a delivery is not confirmed, the "Delivery table" is updated. After the delivery is confirmed, the Specialist notes this in the Delivery table and prepared all documents for transportation of the goods: Transportation Notice, Information notice for technical safety, International card for chemical safety and Instruction for temporary vehicle stay at the production site. All documents should be handled to the driver. If BG Fert is not responsible for the transportation, after the payment is received, the Specialist prepares the documents for delivery.