• Definition of Management. • How are engineering managers different from managers? List some management related activities. • List and describe the 4 management philosophies. • What is a system, a

business management system, systems engineering management? • What is a socio-technical system? • List the interconnected and interdependent variables of an organization. List and describe the characteristics of a Socio-technical system. • List and describe the different layers of a Socio-technical system (STS). • What are the benefits of a STS? Explain How do engineers get an understanding of how a process works? • Know the different flow chart symbols, know how to develop a business process flow chart, and swim lane diagram. • Historical development of Engineering Management - significance, explain with examples. • List management functions for staffing. • List the requirements for effective staffing. How do organizations increase performance? List the components of the Company and Employee Human Resource Life cycle. List and explain the various phases to recruiting new employees. • • List and explain the various phases for selecting new employees. What/Applications/Requirements/Details for Interview Focus form, new hire requisition form, interview focus form, candidate evaluation form. • • How are candidates selected? • What is a resume? List Do's and don'ts in a Resume/Cover letters. • List and explain the various Management Dimensions. • List internal and external customers for an organization. • List and explain the skills required for the different management levels. List and explain the different Management roles. List and explain the different Management styles (Given a scenario, you should be able to categorize the management style). • What is organization Design/Structure? List and explain the various Organizational Structures - Know the differences/characteristics for each. Know how performance reviews are managed in the various organizational structures. • What is Management by Objectives? - Explain. • Explain the differences between the Global Organization Structures. List and explain the basic functions of Management - provide examples. What are the different levels of planning, and enterprise planning- explain./nWhat is a mission and vision statement - differences between the two. Difference between goals and objectives, subjective vs. objective measures. What are KPI's? List the elements of Good KPI's. • What is the SMART criteria? Explain with example. • How are KPI's developed? • What is strategy planning, SWOT, Gap analysis? - explain • What is an operation plan? - why define OP? other names for OP? • What are strategic initiatives? • What is Decision Making? Explain type of Decisions made. • Does the level of Management effect Decision Making? Explain with example. • What is the difference between Objective and Bounded Reality? List and explain the difference between the Scientific Method and the Engineering Problem Solving Approach. • List the different conditions and tools used in Decision Making. • What is organizing? What are the steps involved in Organizing? • What is a team? What do teams rely on? • List and explain the organization pressures that cause change. List some barriers to change. • How is change managed? • Difference between Responsibility, Accountability and Authority. In the Manager-employee relationship, know who has responsibility, authority, and accountability? • What is delegation? List and explain the different steps involved. What types of tasks can and should not be delegated? • Difference between leadership and management, boss vs. leader. • Difference between leader and manager. List and explain the different types of leaders. List the characteristics/traits required in a leader. • Difference between motivation and motivate. • List and explain the different motivation theories. • What is a project? • List the characteristics required in an Effective project manager. • List and explain/provide details the various stages of team development and behavior. 1. What are the key themes and issues, ideal task and relationship outcomes for each stage. 2. Know the involvement of the leader in each stage • What are the different models used in a team for decision making? • What is conflict management? List potential sources of conflict. List and explain the different methods of dealing with Conflict in the workplace./n• List and explain the management styles of leaders using the Blake and Mouton Model. • What is 1. Budgeted Cost of Work Schedule (BCWS) 2. Actual Cost of Work Performed (ACWP) 3. Budgeted Cost of Work Performed (BCWP) 4. Schedule Variance(SV) 5. Estimated Revised Completion Date & Cost at Completion List and explain factors that result in failure/success of a project. What is Quality, and quality management? What is the cost of poor design quality? • What is service quality? List and explain the various Service Quality Models. • What is Quality assurance and Quality Control? Difference? • What is the role of the Quality Department? • Explain the PDCA cycle. When do you use this cycle? • What is the Cost of Quality? List and explain the elements involved. Explain the evolution of Quality. List the foundation of TQM. • What are ISE 9000 and ISE 9001 standards? • What are the requirements of ISE 9001 standards? • What is RCA? List the tools used for RCA. • What is 8D-list and explain the steps. Explain when you would use it. What are the benefits of using this model? • What is CAR? Explain. • List the factors that influences our behavior. • List the factors that defines the Organizational Culture. List and explain the 6 dimensions of National Cultures List some National and moderating forces that influences Management Culture. • What is controlling? • List and explain the various timings of Control. • List the characteristics of Control Systems • List and explain the different financial controls. How are they different? • What are budgets, and responsibility Centers? • List and explain the different budget approaches. • What is Zero-Base Budgeting ? Explain the different methods used to audit Financial data. • List and explain non-financial controls What is Operational Control? (other names) • What is waterfall and Agile Scrum Management Methodologies? Explain, oduvantogooldingduon and difference between the two