In this assignment, you are required to read the Case study 9.1 that is on page 210-211 of the textbook. The chapter is also found in Week 9 folder. Then analyze

at least three different skills applied. Type your answer in the following order: Title of the skill used.(Open ended question) Justify your answer. (Why do you think this is open ended question?) Provide interview excerpt to support your justification answer each in 75 words