PSB Academy, Part Time Module Title: Effective Communication Skills 2 Module Code: PSA201CS Assignment Brief Coursework Title: Effective Communication Portfolio Word Count: 1750 words, split into 2 parts Online submission

arrangement via Blackboard Task/Question Part 1: Essay Coventry University Coursework Number: CW1 Part 2: Individual assignment This assignment counts for 100% of Module Mark/Credit value of the module marks Mark and Feedback date by The essay will allow you the freedom to think through your experience and link them to what you have learnt. It should reflect how your experiences affected you and how now, with what you have learnt, you are able to understand yourself better; identify your weak areas and potential areas for growth. (875 words) 1) Explore and discuss the different forms of interpersonal communication. 2) Give specific example(s) (you experienced) to one related axiom of interpersonal communication. 3) Explain the effectiveness in improving communication from the relevant understanding of theories. Self-reflection Journal Entry The journal entry will allow you the freedom to think through your experience and link them to what you have learnt. Your entries should be genuine, and honest. They should reflect how your experiences affected you and how now, with what you have learnt, you are able to understand yourself better; identify your weak areas and potential areas for growth. (875 words) 1) What are the common types of conflict that happen at the workplace/school? What is your typical strategy when handling conflict? Which is another conflict strategy you would like to try and why? 2) What kinds of power do you exert at work/school? Do you think you have any power? What areas of power would you like to increase more of? What areas of power would you like a decrease of? Why? 3) Who are you? Describe your self-esteem and your personality type. 4) Using the Johari window /MBTI, identify your weaknesses and use the SMART model to work out your action plan for at least 2 weaknesses. 5) Explain how your self-evaluated skills will be applicable for your future career(s), showcasing your understanding in the importance of what you have learnt. If there is anything that you do not understand about this assignment brief once you have read it fully, or you have any concerns about it, please contact the Module Leader immediately. Their name and contact details are at the top of this brief. Additional Information How to pass this module In order to pass this module, you need to: ensure that you have fully met all the learning outcomes and tasks as detailed in this Assignment Brief (if you do not meet one or more of the learning outcomes, you will not be able to pass) cover all the assessment criteria sufficiently. submit all the work required by the given deadline. submit a copy of your work through Turnitin. Before you submit your coursework, we strongly recommended that you check to ensure you have answered all of the tasks and that you have met all of the Learning Outcomes. How to submit your assessment Single word document that contains both parts 1.5 line spacing and Arial font size 11 Your answer to each task should start on a new page. All footers must contain your student ID number and page numbering. The front cover page of the assignment must clearly state how many words you have used. Your work must be in the correct page order and contain all the required information. APA referencing citations when applicable. ● • Submit your assignment on time. You must indicate the number of words you have used on the front page of your Assignment Submission Sheet. When you calculate this you must include any quotations and footnotes you have used but you do not need to count the Bibliography or any Appendices. If you go more than 10% over or under the word count limit stated in the Assignment Brief you risk losing marks as a 10% penalty applies. The contents of your Bibliography and Appendices are not normally given a specific mark, but they may contribute to your overall mark, for example, under the heading of "Use of resources and research." We therefore recommend that you only use Appendices for supporting material and not for the substantial part of your work. Module Learning Outcomes LO1: LO2 Appraise different inter-personal communication and techniques, relating these to individual experiences. Evaluate the tools and techniques for effectively managing communication in different situations. Evidence your improved communication whilst undertaking this module, identifying areas for improvement. Assessed in this assignment? Yes Yes You will find full details of how these Learning Outcomes will be assessed by this assignment in the marking rubric at the end of this brief. You should read this as it explains how submitted work achieves certain grades. It will be useful in preparing your assignment as well as in understanding your feedback. Marking Process and Feedback The lead lecturer will mark and then provide a sample for internal moderation to the ML; an external examiner will also review the marking process to ensure fairness and parity. After internal moderation you will receive feedback and your mark. For full details of the University's policy on ethics, please click here. The CU Ethics portal can be found here. Ethics The ethical issues associated with this assignment brief will be covered during the module teaching and are overseen by the module staff team. The work that you will carry out on this module does not require you to obtain individual ethical clearance for your individual project. However, during discussion with your module tutor, if it is felt that individual ethical authorization is needed, you will be advised of the process and the deadline for obtaining it. If ethical authorization is not obtained by the deadline, you will not be able to proceed with the project. If you do so without clearance, the project will not be accepted for submission, will not be marked and you may face disciplinary penalties. Extensions and Mitigating Circumstances We want you to do your best in each assessment. However, we know that sometimes events happen that are either beyond your control or not easy to predict and which mean that you will not be able to submit your coursework by the deadline. If this happens, you can apply for an extension to your deadline according to our regulations. If you need longer than the extension window, you can apply for a deferral, which takes you to the next assessment period. You must apply for an extension or a deferral before the assignment deadline. Please note: under no circumstances are module staff allowed to give unofficial extensions. Late or non-submission You must make every effort to submit the best work possible prior to the deadline. If your assignment is submitted online please do not leave it until the last minute to submit. Aim to several hours prior the deadline, or earlier, in case you have any problems submitting. If you fail to submit work for the module or submit an assessed piece of work late without an agreed extension, you will receive a mark of 0% for that piece of work, even if it is only a few minutes late. You will however be eligible for a re-sit attempt at the next available assessment opportunity where, if you pass, your mark will be capped at 40%. If you fail the resit assignment, or do not hand in any submission, you one further resit attempt at the assignment. After a second failed/non-submitted resit attempt you will have failed the module. This may have an impact on your ability to progress on your course and/or on your final marks for your degree. If you fail this assignment on the first submission, the resit brief for the module can be found on the module's Moodle space. Read this brief carefully and book a tutorial with the Module Leader to ensure that you are clear about what you need to do to pass the module at the next resit opportunity. Academic Misconduct We expect all students to act with academic integrity, which means that they will study and produce work in an open, honest and responsible manner. Academic misconduct covers any action by a student to gain unfair advantage (e.g. extra marks) for her/himself, or for another student, in their assessed work. It not only damages your personal reputation, but also the reputation of the entire university, and it will not be tolerated at Coventry University. There are severe penalties for students who are found guilty of academic misconduct ranging from obtaining a mark of 0% for the piece of work concerned, through to exclusion from the University. Many modules require you to demonstrate knowledge and understanding of the work of others (artists, makers, practitioners, academics, designers, performers, etc.). It is vital that you make it absolutely clear when you are using work from other sources, and that you reference it clearly and correctly. If you are unsure how to reference, please refer to the CU Harvard Referencing Guide here or the PSB Academic Honesty and Referencing Guidelines here and speak to a tutor on the module immediately. Support for correct referencing can also be found though the Centre for Academic Writing (CAW). For full details of what constitutes academic dishonesty and how to avoid it, please see the section in the Faculty Student Handbook, available on Blackboard. Assessment Criteria There are standard University Assessment criteria that you can use to assist with understanding the mark you receive for this assignment. The criteria that are specific to this assignment are as follows: Marking Rubric – A marking sheet will specify clearly the relevant marked items for you as part of your review GRADE First ≥70 Upper Second 60-69 Lower Second 50-59 Third 40-49 Fail <40 Late submission ANSWER RELEVANCE Innovative response, answers the question fully, addressing the learning objectives of the assessment task. Evidence of critical analysis, synthesis and evaluation. A very good attempt to address the objectives of the assessment task with an emphasis on those elements requiring critical review. Competently addresses objectives, but may contain errors or omissions and critical discussion of issues may be superficial or limited in places. Addresses most objectives of the assessment task, with some notable omissions. The structure is unclear in parts, and there is limited analysis. Some deviation from the objectives of the assessment task. May not consistently address the assignment brief. At the lower end fails to answer the question set or address the learning outcomes. There is minimal evidence of analysis or evaluation. 0 ARGUMENT & COHERENCE A clear, consistent in-depth critical and evaluative argument, displaying the ability to develop original ideas from a range of sources. Engagement with theoretical and conceptual analysis. A generally clear line of critical and evaluative argument is presented. Relationships between statements and sections are easy to follow, and there is a sound, coherent structure. Some critical discussion, but the argument is not always convincing, and the work is descriptive in places, with over-reliance on the work of others. The work is descriptive with minimal critical discussion and limited theoretical engagement. Descriptive with no evidence of theoretical engagement, critical discussion or theoretical engagement. At the lower end displays a minimal level of understanding. 0 EVIDENCE Wide range of appropriately supporting evidence provided, going beyond the recommended texts. Correctly referenced. A very good range of relevant sources is used in a largely consistent way as supporting evidence. There is use of some sources beyond recommended texts. Correctly referenced in the main. A range of relevant sources is used, but the critical evaluation aspect is not fully presented. There is limited use of sources beyond the standard recommended materials. Referencing is not always correctly presented. A limited range of relevant sources used without appropriate presentation as supporting or conflicting evidence coupled with very limited critical analysis. Referencing has some errors. Very limited use and application of relevant sources as supporting evidence. At the lower end demonstrates a lack of real understanding. Poor presentation of references. 0 SUMMARY An outstanding, well-structured and appropriately referenced answer, demonstrating a high degree of understanding and critical analytic skills. The answer demonstrates a very good understanding of theories, concepts and issues, with evidence of reading beyond the recommended minimum. Well organised and clearly written. The answer demonstrates a good understanding of some relevant theories, concepts and issues, but there are some errors and irrelevant material included. The structure lacks clarity. Some understanding is demonstrated but is incomplete, and there is evidence of limited research on the topic. Poor structure and presentation, with few and/or poorly presented references. Whilst some relevant material is present, the level of understanding is poor with limited evidence of wider reading. Poor structure and poor presentation, including referencing. At the lower end there is evidence of a lack of comprehension, resulting in an assignment that is well below the required standard. 0