Respond to the email as if you are an IT professional working at a

help desk.

. If you are having issues troubleshooting the user/system

error because you do not have enough information, ask the

user clarifying questions. Consider the following:

. What important information do I need to know in

order to troubleshoot the user/system error?

Did the initial post provide me with enough

.

information to identify the probable cause and to

implement the fix?

o If you believe that you have enough information, state your

hypothesis concerning the issue's cause in the email

response.