1 0 introduction a project overview the primary objective of this proj
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1.0 Introduction
A. Project Overview- The primary objective of this project is to develop and
implement a customer self-check-in kiosk at Texas Roadhouse
restaurants. Texas Roadhouse currently utilizes an online waitlist feature
that allows guests to add their names to a reservation system. The self-
check-in kiosk will enhance that system by enabling customers to check
in for their reservation or add their name to the waitlist without interacting
with a host. This system will enhance customer experience, reduce wait
times, and optimize operational efficiency. The project will involve
designing and implementing user-friendly kiosks within the restaurant
environment, integrating them with existing reservation systems, and
ensuring seamless functionality.
B. Recommendation- To ensure the successful implementation of the
customer self-check-in kiosk system at Texas Roadhouse, we
recommended introducing a pilot test in select locations and gathering
customer and staff feedback to improve usability and functionality.
Additionally, a staff training program should be established to ensure
seamless integration of the kiosks into existing workflows. Continuous
monitoring and evaluation using key performance indicators will enable
ongoing system optimization. These steps will modernize check-in
methods, aligning with Texas Roadhouse's commitment to delivering
exceptional dining experiences and maintaining its competitive position
in the industry./nCustomer
<<Exclude>>
Check-In to
Kiosk
<<Exclude>>
Verify Existsing
Reservation
Info
Add New
Customer
Waitlist
Info
Verify Waitlist
Customer
Info
Display
Confirmation
Select Add to
Waitlist
Select Existing
Reservation
Add Name
<<Include>>
Add Phone
Number
<<Include>>
<<Include>>
<<Include>>
Resturant
Kiosk
Add Party
Size
Resturant
Add
Celebration
System
Admin
Option
-<<Include>>
Display
Estimated Wait
Time
<<Include>>
Receive Text
Updates
Resturant
Host
Notify Table is
Ready
Verify Customer
is Ready
Display
Reservation
Status
Seat Customer
<<Include>>
Complete/
Update
Reservation/nIdeas for Steps?
• Approach self-check in kiosk located near entrance.
• Main Kiosk screen prompts customer to select "check-in" for existing
reservations or “add to waitlist” for walk-in guests.
•
Customer's put relevant information: Name, phone number, party size
etc.
• Kiosk verifies information and adds it to the restaurant's reservation
system
•
For existing reservations- kiosk confirms reservation and updates the
system that customer is checked in
Walk in guests- kiosk adds name to waitlist, assigning a wait time based
on current system.
Upon successful check-in or waitlist addition, kiosk provides customers
with confirmation message displaying their estimated wait time or
reservation status.
restaurant staff receive real-time updates on the status of guests,
allowing them to manage seating arrangements and wait times more
efficiently.
Hosts seat guests when table is ready, system is updated
||/nQ3: Develop a Context Diagram (25 points) and Level - 0 (75 points) for the "How to organize
a potluck." Copy and paste a screenshot of both diagrams created with Visio or any other tool
you use for diagrams. Make sure your diagram's elements can be read easily from me.
Answer
The context diagram is given below.
Donations
Guest
Label and
leftover details
Feedback-
NGO
Food, utensils, package details
Confirmation with dietary
details
Preferences on date
and Theme
Donations Received
Potluck date and
theme poll
0
Potluck
Management
System
Thank you and
Feedback form
-Donations Details-
-Guest list-
+
Organiser
-Potluck signup form
7
-Food potluck details-
-Donation event-/n For this work we need to do a CONTEXT/CHILD diagram
Need to do it in VISIO
The Solution should be based and interconnected from the UML diagram and instructions added