1. Referring to the review paper by De Souza (2009). "Trends and approaches in lean

healthcare", Answer the following questions: (Minimum 1200 words)

a. What is Lean methodology? What is its history? CLO 1

b. What kind of wastes does Lean address? Give examples to illustrate its applications

in addressing healthcare operational process wastes. CLO 1

c. Describe potential applications of Leans in healthcare. CLO 1, CLO 4