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Question

(2) Discuss the way in which CVS has each of the 3 key components of an effective

diversity management program. Cite specific examples to support your answers.

Key components -

1. teaching managers about the legal framework for EEO

2. teaching managers how a diverse workforce is better able to serve a diverse customer

base (i.e., "the business case for diversity")

3. having personal development opportunities for all employees

Fig: 1