9- A customer continues talking to you after you've completed resolving the incident. What is an

appropriate strategy to take in this situation?

1- Listen carefully and then ask the customer if there is anything else you can do.

2- Summarize actions and then use closed-ended questions to lead the customer to closure.

3- Interrupt politely and then use open-ended questions to lead the customer to closure.

4- Tell the customer that you need to answer another contact that is waiting in the queue.