Your unit is about to introduce a significant change that is meant to reduce patients' waiting time for visits and tests. This change will have an impact on how staff,

within the unit, operates, their working hours, the tasks and duties assigned to them. You are in charge of communicating such change. Discuss your approach to successfully adopt such a change. In your answer you also have to highlight how you are planning to structure your communication. Show how you will test understanding and ensure commitment by all stakeholders.

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