2. A patient calls stating that he is experiencing
heartburn usually most severe at night. He also
says that he has episodes of belching causing a
burning sensation in his mouth and chest. How you
handle this phone call?
3. The father of a 16 year old adolescent calls the
office stating that his son is experiencing abdominal
pain that started as vague discomfort around the
navel. Now, a few hours later it has been localized in
the right lower quadrant. He has just become
nauseated and has a slight fever. How do you
handle this call?
Fig: 1