[30 Marks]
3.1 Differentiate between a programmed and non-programmed decision
[8]
3.2 With regard to approaches, distinguish between heuristics and sense and respond approaches.
Provide examples for each definition to substantiate your answers.
[10]
3.3 Provide definitions for the following types of information systems, and provide an example:
3.1.1 Enterprise Resource Planning
3.3.2 Geographic Information System
3.3.2 Decision Support System
[4]
[4]
[4]
Fig: 1