• BRIEFLY DEFINE THE TRAITS (HIGHLIGHTED IN RED) TO BE DISCUSSED IN EACH PARAGRAPH.

• DISCUSS HOW A SPECIFIC TRAIT WAS OR WAS NOT EFFECTIVELY USED BY THE TWO HEALTH CARE PROVIDERS TO ADDRESS THE MANY PROBLEMS WHICH EMERGE IN THIS SITUATION.

A. Self – Management (CAPABILITY): Based on what you have read in the Case Study, which of the two caregivers show the highest level of Self Control? USE 1 EXAMPLE to provide evidence for your conclusion based on the story told in this Case Study.

B. Social Awareness (CAPABILITY): Compare the Capacity for Empathy of Dr. Jones and Ms. Smith – how do they compare in their respective treatment of Mrs. Ford? USE 1 EXAMPLE to provide evidence for your conclusion based on the story told in this Case Study.

C. Social Awareness (CAPABILITY): Compare the Service Orientation of Dr. Jones and Ms. Smith – how do they compare in their respective treatment of Mrs. Ford? USE 1 EXAMPLE to provide evidence for your conclusion based on the story told in this Case Study.

D. Social Skills (CAPABILITY): Teamwork and Collaboration – How do Dr. Jones and Ms. Smith differ in their appreciation of Teamwork and Collaboration, and their demonstrated commitment to effective Teamwork in service of the patient’s needs? USE 1 EXAMPLE to provide evidence for your conclusion based on the story told in this Case Study.