Topic - Reflection Handling Passenger Services - SCA1235.2 Unit Learning Outcomes: • Rationalise the relationship between the changing nature of airport operations and increased focus on passenger service quality. • Explore airport terminal activities in relation to airline passengers' concerns. • Recognise the key aspects of air cargo transportation in the modern aviation industry. • Communicate the importance of safety culture in airline operational effectiveness. • Elaborate the role of advanced training and development in creating a world class airport.