topic reflection handling passenger services sca1235 2 unit learning o
Topic - Reflection
Handling Passenger Services - SCA1235.2
Unit Learning Outcomes:
• Rationalise the relationship between the changing nature of airport operations and
increased focus on passenger service quality.
• Explore airport terminal activities in relation to airline passengers' concerns.
• Recognise the key aspects of air cargo transportation in the modern aviation
• Communicate the importance of safety culture in airline operational effectiveness.
• Elaborate the role of advanced training and development in creating a world class
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