Business Communication
Questions & Answers
Option A: Write the progress report, indicating everything is on schedule. ● Remember your relative lack of information is part of the scenario. See the "Progress Report Data" document right after these instructions for the data that you need to communicate to the client, SFF. . • ● • Add at least one visual. A chart detailing the schedule of payment, perhaps? • Perhaps a second document could be useful here. Check the "Progress Report Tips" document in the Scenario folder for formatting. If Will asked you to write the progress report, reason might suggest that he thinks the. project is fine and on schedule. Perhaps there is a different understanding of "100%" that you are unaware of here, given you just stepped into the process. After all, this is not the first time SFF has worked with Cossack Consulting, and the relationship may be more casual than the actual contract. Option B: Write the progress report, indicating the project is behind schedule. Remember your relative lack of information is part of the scenario. ● See the "Progress Report Data" document right after these instructions for the data that you need to communicate to the client, SFF. Check the "Progress Report Tips" document in the Scenario folder for formatting. ● If Will doesn't like your assessment, he can always edit it to his liking, right? • Also, if Will is unaware the project was behind, he may appreciate the heads-up that one of his technical writers made a mistake. ● Aren't progress reports supposed to be accurate above all else? Again, as in Option A, perhaps a second document could be useful here.
There are 4 parts to this assignment: 1.Positive Customer Experience - detailed reflection 2. Positive Feedback Draft Email 3. Negative Customer Experience - detailed reflection 4. Negative Feedback Draft Email
Write a proposal to the Director of Student service department of your University. Propose that your consulting firm can carry out a detailed study on student satisfaction at your institute. It has been real problematic lately. There has been questions about how effectively telephone and email or even in person quarries are being handled across various departments. Also, how the service level at your institution with some other institutes in the same area has been questioned. Describe all of these problems and draft a schedule of work to be done. Cost out this research proposal realistically. When describing prior experience of your "Students only Consulting Inc". make up some realistic list of prior work.
