1 Treat people as individuals and uphold their dignity

To achieve this, you must:

1.1

1.2

1.3

1.4

1.5

treat people with kindness, respect

and compassion

make sure you deliver the fundamentals of

care effectively

avoid making assumptions and recognise

diversity and individual choice

make sure that any treatment, assistance or care

for which you are responsible is delivered without

undue delay

respect and uphold people's human rights