24. A client's Support Call Center has seen an increase in call volume on a new product line. The agents arehaving problems resolving issues and have been escalating to Tier 2 for support. Which actions should be taken to reduce the call volumes and escalations? (Choose 1) a.Configure IVR routing to bypass Tier 1 for the product line b. Configure Omni-channel to assign cases directly to Tier 2 C.Create Knowledge Article and publish internally and publicly d.Create a dashboard to track & manage call volumes by type