3/3/24, 1:53 AM Listen MGMT 0134 Powerful Business Writing Assignment 3: Write a Complaint Email (25%) Purpose The purpose of this assignment is to give you an opportunity to demonstrate your ability to select appropriate objectives, tone, content, grammar, and style in your writing. You will need to employ effective writing strategies to properly construct sentences and well-organized paragraphs in order to produce effective business correspondence for a given purpose and write a clear, cohesive and concise business message. How to Proceed 1. Read through the below scenario. 2. Identify the communication purpose and determine if you are writing to internal or external audiences. 3. In Microsoft Word, write a complaint email using an appropriate style, tone, and voice. Be sure to write using plain, bias-free language. MGMT 0134 | Assignment 3 4. Before submitting, run your email through a Word. Your document must be at a Grade 8 level or lower on the Flesch-Kincaid scale. 5. Your final assignment should be submitted in Word as a .doc format and should include: a. sender and recipient information; b. subject line; c. salutation; d. introduction, body, and conclusion; and e. closing and signature. 6. Submit your first draft of the report through the Assignment 3: First Draft dropbox in UM Learn by the deadline specified in the course schedule. Your instructor will provide you with feedback on your writing. 7. Based on the instructor feedback, make changes to your assignment as necessary. 8. Submit your final draft of the report by the deadline specified in the course schedule to the Assignment 3: Final Draft dropbox on UM Learn. https://universityofmanitoba.desire2learn.com/content/enforced 3/565387-63309.202410/Content/Assignments/assignment_3a.html 1/3 3/3/24, 1:53 AM Scenario The UMCycle Bike Kiosk is a full-service bike shop at the centre of the University of Manitoba, Fort Garry Campus. The bike shop is expanding to include a bike sharing program similar to that used by the University of Toronto Mississauga and other Canadian colleges and universities. The University ordered 50 bicycles from a Sports Unlimited, a national sporting goods retailer, but has been fielding complaints from users on a nearly daily basis since the bike fleet was put into operation one month ago. Bike gears keep slipping and tires are going flat. The quality of the equipment does not live up to the promises made by the vendor. The vendor's contract with the University does include a 90-day warranty, the terms of which require the vendor to either repair the defective product without charge for parts and labour, or provide a replacement in exchange for the defective product. As the Communications Coordinator for UMCycle, your job is to write a complaint email to a vendor to resolve the problem, making it clear what you are asking for, why it is important and timelines for resolution. Grading You will be assessed in accordance with following rubric. Style, Tone, and Voice Content and Structure Plain Language and Word Choice 5 Points Excellent, consistent application of style, tone and voice. Email content is relevant, well- structured and appropriate to the audience. Makes excellent use of plain language, no bias and is written at an 8th grade level or below. 4 Points Good, consistent application of writing style, tone and voice. MGMT 0134 | Assignment 3 Email content is mostly relevant, well- structured and generally appropriate to the audience. Makes good use of plain language, no bias and is written at an 8th grade level or below. 3 Points Acceptable, consistent application of writing style, tone and voice. Email content is somewhat relevant, well- structured or appropriate to the audience. Makes acceptable use of plain language, no bias and is written at an 8th grade level or below. https://universityofmanitoba.desire2learn.com/content/enforced 3/565387-63309.202410/Content/Assignments/assignment_3a.html 2 Points Poor or inconsistent application of writing style, tone and voice. Email content comes across as too casual, assertive or passive. Not relevant to the issue at hand. Makes poor use of plain language - above a 12th grade or below a 4th grade reading level. Contains some bias, poor word choices. 1 Point Does not demonstrate an understanding of how to gauge style, tone or voice. Email is blatantly assertive or so passive as to be informational. Little to no content is appropriate to the issue at hand. Does not incorporate plain language and contains several examples of bias or poor word selection. Point /5 /5 /5 2/3 3/3/24, 1:53 AM Writing and Flow Spelling and Grammar Total Excellent writing - concise, clear, with cohesive flow. Contains only minor spelling and grammar errors. Good writing - generally concise, clear, with a mostly cohesive flow. ontains few spelling and grammar errors. MGMT 0134 | Assignment 3 Acceptable writing - somewhat concise, clear, and/or cohesive, with occasional disjointed flow. Contains some spelling and grammar errors. https://universityofmanitoba.desire2learn.com/content/enforced 3/565387-63309.202410/Content/Assignments/assignment_3a.html Writing is unclear, overly wordy, is written with disjointed flow. Contains major spelling and grammar errors that detract from understanding. Writing is difficult to understand, no flow. Extensive spelling and grammar errors that prevent readability and comprehension. /5 /5 /25 Extended Education University of Manitoba 3/3/nTo/Do Need to Write A Complian email Formal Email IMPORTANT LINKS : https://umsu.ca/businesses/umcycle/ https://www.utm.utoronto.ca/green/bikeshare

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