3/8/24, 12:02 AM Listen BUAN 0100 Business Analysis Fundamentals BUAN 0100 | Assignment 2 Assignment 2: Strategy Analysis, Requirements Analysis and Design Definitions, and Solution Evaluation (35%) Purpose The purpose of this assignment is for you to demonstrate your knowledge of the tasks and techniques associated with Strategy Analysis, Requirements Analysis and Design Definition, and Solution Evaluation by analyzing a case and building BA deliverables based on the information from the case. How to Proceed 1. Read the Case Study below. 2. Complete the questions for Part A, Part B, and Part C in a single document. 3. If external references are used to help illustrate justification in any BA deliverable, please follow APA format. 4. Submit your assignment to the Assignment 2: Strategy Analysis, Requirements Analysis and Design Definitions, and Solution Evaluation dropbox in UM Learn. Case Study The Loft Decor and Furniture The Loft Decor and Furniture is a relatively new national housewares and home décor chain store that has seen steady growth since its establishment two years ago. The Loft offers affordable, yet stylish décor, household items, and small pieces of furniture. The Loft's founder and CEO, Roger Needham, has managed to offer reduced costs for customers by stocking merchandise in a warehouse-type stocking system with a small and comfortable showroom. When customers wish to purchase an item in the showroom, they call over a sales associate who takes their order of items on a pad of paper and walks it to the warehouse to be fulfilled. Warehouse staff will prepare the customer's order and meet them at the loading dock to assist them in loading their vehicles. Roger is pleased with the store chain's recent growth, but customer complaint data indicates that there are growing concerns with errors in customer orders and in the promptness of orders being fulfilled. Root cause analysis indicates that with the growth of business, sales associates are spending considerably more time with customers and do not have time to walk their paper-recorded orders back to the warehouse leading to delays. Further analysis reveals that transcription errors frequently lead to errors in customer orders. The Loft Decor and Furniture has a business need to reduce the amount of time taken to get orders from sales associates to the warehouse staff and to reduce the number of errors in order transcription. The Solution Order Builder is a commercial off the shelf (COTS) software solution used in several retail and food service locations world-wide. Order Builder replaces the need to manually write customer orders on a notepad and run them to the warehouse, with sales associates instead recording an order on an app running on a tablet computer and sending the https://universityofmanitoba.desire2learn.com/content/enforced 3/565334-63296.202410/Content/Assignment/IP/assign_2_c.html 1/14 3/8/24, 12:02 AM BUAN 0100 | Assignment 2 order via the Internet to the warehouse staff. The warehouse staff then review the order on their own tablets, prepare the order, and indicate to the sales associate when the order is ready on the loading dock. Internet Wireless ((()) Access Point Wireless Access Point Wireless Access Point Orders Sales Associates Orders ↑ Configuration (Menus, Sales Associates) Warehouse Staff Administrator The solution is easy to use and highly configurable. A user who is designated as an "Administrator" may set profiles for each sales associate, menu items that sales associates may select on their tablet when taking a customer order, and menu pages that group menu items together for quick look-up. https://universityofmanitoba.desire2learn.com/content/enforced 3/565334-63296.202410/Content/Assignment/IP/assign_2_c.html 2/14 3/8/24, 12:02 AM BUAN 0100 | Assignment 2 Menu Screen Bedroom Bath Living Room Menu Pages Kitchen Storage Home Office Bedroom Deluxe Nightstand Add Menu Luxury Pillow Set Add Items Cozy Blanket Set Add Cotton Sheets Add Bath Bath Mat Add Towel Set Add Shower Curtain Add View Order When taking a customer's order, the sales associate will use the menu pages to quickly jump to the items that the customer is requesting. The sales associate will then add items requested by the customer to their order. At any time, the sales associate may tap the "View Order" button to switch to the Order Screen where the customer's order can be reviewed, revised, or notes can be added. If the order is correct, the sales associate will enter the customer's name into the page, so that the warehouse can identify them at the loading dock. The sales associate will then tap the "Send to Warehouse" button to send the order to the warehouse. The warehouse has a larger tablet where the warehouse staff review inbound orders. Once the warehouse has prepared the customer's order, they will send an alert to the sales associate's tablet indicating that the order is ready to be picked up at the dock. The sales associate will alert the waiting customer that their order is ready. https://universityofmanitoba.desire2learn.com/content/enforced 3/565334-63296.202410/Content/Assignment/IP/assign_2_c.html 3/14 3/8/24, 12:02 AM Order Screen View Order Customer: Diana K BUAN 0100 | Assignment 2 Order Alert Back to Menu Bedroom Bath Living Room Kitchen Storage Home Office Bedroom Bath Mat (Green) Remove Notes Luxury Pillow Set Remove Notes Wall Shelf Remove Notes ! 6-Drawer Dresser Remove Notes Diana K order is ready. Shower Curtain Frying Pan (8 in) Remove Notes Remove Bath Notes 32 pc Whisk Set Remove Notes Bath Mat Towel Set Add Add Shower Curtain Add Send to Warehouse Cancel Order View Order Order Builder Functions A review of the manual for Menu Manager app reveals the following functions: > Create new order; > Add item to order; > Remove item from order; > Add note to item; > Cancel order; > Send order to warehouse; > Acknowledge order pick-up; > Review new order; > Alert order is ready; > Set menu items (Configuration); > Set menu page categories (Configuration); and > Set sales associate profiles (Configuration). OK Hardware Requirements The software is hosted by the vendor, so the business does not need to host any software on-site. The user interfaces are delivered via apps that can be installed on tablet computers that connect to the vendor's servers via a wireless Internet connection. Configuration of the software, including setting menu items, menu pages, server profiles, and bar tables, is best performed on a desktop computer. https://universityofmanitoba.desire2learn.com/content/enforced 3/565334-63296.202410/Content/Assignment/IP/assign_2_c.html 4/14 3/8/24, 12:02 AM BUAN 0100 | Assignment 2 The Project Pragmatic Solutions, an IT consulting company, has been contracted by Roger Needham to deliver the solution at The Loft Decor and Furniture. Before investing in implementation at each The Loft Decor and Furniture nationally, Roger has asked that a pilot be tried at one location to determine requirements and to demonstrate the value of the solution. Pragmatic Solutions deployed a project team to work with one of the more popular locations and deploy the pilot there. Unfortunately, the business analyst on the project team has taken a leave of absence, and you must take over for them on the project. The previous BA completed some stakeholder analysis, wrote an incomplete current state description, and has elicited some requirements. You must continue creating deliverables for Strategy Analysis, Requirements Analysis and Design Definition, and Solution Evaluation. Your requirements and designs will be provided to the vendor for configuration of the solution, to The Loft Decor and Furniture's IT department for purchasing tablets and hardware, and to Pragmatic Solution's training team who will develop a training program for sales associates, warehouse staff, and store managers on how to use the new system. https://universityofmanitoba.desire2learn.com/content/enforced 3/565334-63296.202410/Content/Assignment/IP/assign_2_c.html 5/14

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3/8/24, 12:02 AM Listen BUAN 0100 Business Analysis Fundamentals BUAN 0100 | Assignment 2 Assignment 2: Strategy Analysis, Requirements Analysis and Design Definitions, and Solution Evaluation (35%) Purpose The purpose of this assignment is for you to demonstrate your knowledge of the tasks and techniques associated w