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BUAN 0100
Business Analysis Fundamentals
BUAN 0100 | Assignment 2
Assignment 2: Strategy Analysis, Requirements Analysis and
Design Definitions, and Solution Evaluation (35%)
Purpose
The purpose of this assignment is for you to demonstrate your knowledge of the tasks and techniques associated with
Strategy Analysis, Requirements Analysis and Design Definition, and Solution Evaluation by analyzing a case and building
BA deliverables based on the information from the case.
How to Proceed
1. Read the Case Study below.
2. Complete the questions for Part A, Part B, and Part C in a single document.
3. If external references are used to help illustrate justification in any BA deliverable, please follow APA format.
4. Submit your assignment to the Assignment 2: Strategy Analysis, Requirements Analysis and Design Definitions,
and Solution Evaluation dropbox in UM Learn.
Case Study
The Loft Decor and Furniture
The Loft Decor and Furniture is a relatively new national housewares and home décor chain store that has seen steady
growth since its establishment two years ago. The Loft offers affordable, yet stylish décor, household items, and small
pieces of furniture. The Loft's founder and CEO, Roger Needham, has managed to offer reduced costs for customers by
stocking merchandise in a warehouse-type stocking system with a small and comfortable showroom. When customers
wish to purchase an item in the showroom, they call over a sales associate who takes their order of items on a pad of paper
and walks it to the warehouse to be fulfilled. Warehouse staff will prepare the customer's order and meet them at the
loading dock to assist them in loading their vehicles.
Roger is pleased with the store chain's recent growth, but customer complaint data indicates that there are growing
concerns with errors in customer orders and in the promptness of orders being fulfilled. Root cause analysis indicates that
with the growth of business, sales associates are spending considerably more time with customers and do not have time
to walk their paper-recorded orders back to the warehouse leading to delays. Further analysis reveals that transcription
errors frequently lead to errors in customer orders. The Loft Decor and Furniture has a business need to reduce the
amount of time taken to get orders from sales associates to the warehouse staff and to reduce the number of errors in
order transcription.
The Solution
Order Builder is a commercial off the shelf (COTS) software solution used in several retail and food service locations
world-wide. Order Builder replaces the need to manually write customer orders on a notepad and run them to the
warehouse, with sales associates instead recording an order on an app running on a tablet computer and sending the
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BUAN 0100 | Assignment 2
order via the Internet to the warehouse staff. The warehouse staff then review the order on their own tablets, prepare the
order, and indicate to the sales associate when the order is ready on the loading dock.
Internet
Wireless ((())
Access
Point
Wireless
Access
Point
Wireless
Access
Point
Orders
Sales Associates
Orders
↑
Configuration (Menus,
Sales Associates)
Warehouse Staff
Administrator
The solution is easy to use and highly configurable. A user who is designated as an "Administrator" may set profiles for
each sales associate, menu items that sales associates may select on their tablet when taking a customer order, and menu
pages that group menu items together for quick look-up.
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BUAN 0100 | Assignment 2
Menu Screen
Bedroom
Bath
Living Room
Menu
Pages
Kitchen
Storage
Home Office
Bedroom
Deluxe Nightstand
Add
Menu
Luxury Pillow Set
Add
Items
Cozy Blanket Set
Add
Cotton Sheets
Add
Bath
Bath Mat
Add
Towel Set
Add
Shower Curtain
Add
View Order
When taking a customer's order, the sales associate will use the menu pages to quickly jump to the items that the
customer is requesting. The sales associate will then add items requested by the customer to their order. At any time, the
sales associate may tap the "View Order" button to switch to the Order Screen where the customer's order can be
reviewed, revised, or notes can be added. If the order is correct, the sales associate will enter the customer's name into
the page, so that the warehouse can identify them at the loading dock. The sales associate will then tap the "Send to
Warehouse" button to send the order to the warehouse. The warehouse has a larger tablet where the warehouse staff
review inbound orders. Once the warehouse has prepared the customer's order, they will send an alert to the sales
associate's tablet indicating that the order is ready to be picked up at the dock. The sales associate will alert the waiting
customer that their order is ready.
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Order Screen
View Order
Customer: Diana K
BUAN 0100 | Assignment 2
Order Alert
Back to Menu
Bedroom
Bath
Living Room
Kitchen
Storage
Home Office
Bedroom
Bath Mat (Green) Remove
Notes
Luxury Pillow Set
Remove Notes
Wall Shelf
Remove Notes
!
6-Drawer Dresser Remove Notes
Diana K order is
ready.
Shower Curtain
Frying Pan (8 in)
Remove Notes
Remove
Bath
Notes
32 pc Whisk Set
Remove
Notes
Bath Mat
Towel Set
Add
Add
Shower Curtain
Add
Send to Warehouse Cancel Order
View Order
Order Builder Functions
A review of the manual for Menu Manager app reveals the following functions:
> Create new order;
> Add item to order;
>
Remove item from order;
> Add note to item;
> Cancel order;
> Send order to warehouse;
> Acknowledge order pick-up;
> Review new order;
> Alert order is ready;
> Set menu items (Configuration);
> Set menu page categories (Configuration); and
>
Set sales associate profiles (Configuration).
OK
Hardware Requirements
The software is hosted by the vendor, so the business does not need to host any software on-site. The user interfaces are
delivered via apps that can be installed on tablet computers that connect to the vendor's servers via a wireless Internet
connection. Configuration of the software, including setting menu items, menu pages, server profiles, and bar tables, is
best performed on a desktop computer.
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BUAN 0100 | Assignment 2
The Project
Pragmatic Solutions, an IT consulting company, has been contracted by Roger Needham to deliver the solution at The Loft
Decor and Furniture. Before investing in implementation at each The Loft Decor and Furniture nationally, Roger has asked
that a pilot be tried at one location to determine requirements and to demonstrate the value of the solution. Pragmatic
Solutions deployed a project team to work with one of the more popular locations and deploy the pilot there.
Unfortunately, the business analyst on the project team has taken a leave of absence, and you must take over for them on
the project. The previous BA completed some stakeholder analysis, wrote an incomplete current state description, and
has elicited some requirements. You must continue creating deliverables for Strategy Analysis, Requirements Analysis
and Design Definition, and Solution Evaluation. Your requirements and designs will be provided to the vendor for
configuration of the solution, to The Loft Decor and Furniture's IT department for purchasing tablets and hardware, and
to Pragmatic Solution's training team who will develop a training program for sales associates, warehouse staff, and store
managers on how to use the new system.
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