4. The town is considering an ordinance that would prohibit putting grass clippings at the

curb for pickup because local landfills cannot handle the volume. What options might

Hazel consider if the ordinance is passed? Name two advantages and two drawbacks of

each option.

5. Hazel decided to offer the students who worked for her a bonus of $25 for ideas on how

to improve the business, and they provided several good ideas. One idea that she initially

rejected now appears to hold great promise. The student who proposed the idea has left,

and is currently working for a competitor. Should Hazel send that student a check for the

idea? What are the possible trade-offs?

6. All managers have to cope with variation.

a. What are the major sources of variation that Hazel has to contend with?

b. How might these sources of variation impact Hazel's ability to match supply and

demand?

c. What are some ways she can cope with variation?

7. Hazel is thinking of making some of her operations sustainable. What are some ideas she

might consider?/n2. In what ways are Hazel's customers most likely to judge the quality of her lawn care

services?

3. What are some of the trade-offs that Hazel probably considered relative to:

a. Working for a company instead of for herself?

b. Expanding the business?

c. Launching a website?/nQUESTIONS

1. Hazel is the operations manager of her business. Among her responsibilities are

forecasting, inventory management, scheduling, quality assurance, and maintenance.

a. What kinds of things would likely require forecasts?

b. What inventory items does Hazel probably have? Name one inventory decision she

has to make periodically.

c. What scheduling must she do? What things might occur to disrupt schedules and

cause Hazel to reschedule?