in your initial post address the following imagine that you are a user
In your initial post, address the following:
• Imagine that you are a user writing an email to an IT help desk
because you are experiencing a computer issue.
. In the email, explain what the issue is and provide some
context that will help an IT professional solve the issue, such
as stating the OS, software, hardware, and similar details.
You can describe an issue that you actually have
experienced as a user or one that you think is common for
many users to experience.
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