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In your initial post, address the following:

• Imagine that you are a user writing an email to an IT help desk

because you are experiencing a computer issue.

. In the email, explain what the issue is and provide some

context that will help an IT professional solve the issue, such

as stating the OS, software, hardware, and similar details.

You can describe an issue that you actually have

experienced as a user or one that you think is common for

many users to experience.

Fig: 1