In your initial post, address the following: • Imagine that you are a user writing an email to an IT help desk because you are experiencing a computer issue. . In the email, explain what the issue is and provide some context that will help an IT professional solve the issue, such as stating the OS, software, hardware, and similar details. You can describe an issue that you actually have experienced as a user or one that you think is common for many users to experience.

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