Instructions

Write a claim letter that takes the direct approach in stating the action you want taken and

documents the problem. Add any information you feel is necessary.

Organize your message into an opening, body, and closing following standard claim

letter conventions.

1. Opening: take the direct approach by stating in a single sentence exactly what you want

the recipient to do; include only necessary details.

2. Body: in a proper three-part paragraph, summarize (i.e., selectively paraphrase) the

details given in the Scenario description on p. 1 above to justify your claim and use a

bulleted list to document the purchased items.

3. Closing: in a couple of sentences, reiterate your request along with a deadline for

compliance and confirmation, as well as end pleasantly to keep the door open for future

business with the supplier.

4. End with a closing salutation,