ks Window Help 0 anslate 80 $ 4 R F 8888 F4 V Action Model Overview % 5 ► Criteria Date Contact details of the addressee Salutation & Complimentary closing with signature Correct body P.A.L.: beginning with the good news, apologizing, explaining what went wrong, offering compensation, ending on a positive note, etc. and tv Ass. 2 • CUSTOMER RELATIONS LETTER/LETTER OF COMPLAINT -10% Instruction: Your customer had sent you a letter of complaint. Answer to him by writing 2 letters - where you admit company's fault and when you don't. It should be about half page long maximum, each of them. You can choose the topic of the complaint by yourself. N.A.L.: showing the facts, using an indirect The type of the task: individual work. The deadline for submitting your assessment task will be announced later. Submitting the task after the mentioned day will result lower number of percentages for the assessment. Submitting task 1 month after the deadline will result 0% of the task! organizational plan, unambiguous refusal, avoiding patronizing or accusing tone, ending on a positive note, etc. General appearance of the letter, mechanics (punctuation and capitalization are correct, student uses her own words, full sentences etc.) Submitting the task on time. T blackboard.pmu.edu.sa G FS A 6 B AO W 22 790 Y H & 7 (232) WhatsApp N Max. score 1 1 . 1 1 4 1 1 34 U 8 DII FO M ✔ C QUESTION 5 How hydrates are... ( 9 XOM K Your score DD FO F9 0 ) 0 L F10 53% P V Thu 12:21 AM Q E Content-Technical and Profe.... : F11 + = ? F12 2 1 www delete

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