Due June 18, 2023
Note 1: Show all your work to get credit. Write your solutions clearly and neatly.
Note 2: All your answers must be your original work. Cite your sources (if any) properly and
include them in a references section at the end.
Note 3: Question 1 is worth 20 points and questions 2 and 3 are worth 15 points each.
1. Chapter 8: In your work environment select a process that is dysfunctional.
a) Depict the process using a swimlane diagram. Make sure all the steps of the process and
the arrows used to show the flow are clearly illustrated in your chart. See Figure 8.4 on
page 332 of the textbook for an example.
b) Develop a 5w2h framework for the process. Use the questions presented in Table 8.1 on
page 336 for the process analysis.
c) Discuss opportunities to improve the process.
2. Chapter 9: Find an academic journal article about the use of theory of constraints (TOC)
in healthcare. Briefly discuss the important points and findings of the article in your own
words and provide your comments (about 300-400 words). Start your discussion by citing
the article.
3. Chapter 10: Provide your answer to one of the options below (not both).
Option 1: Problem 1 of Chapter 10 on page 440 about weekly scheduling of lab technicians.
Clearly define the decision variables and the objective function in your answer and explain
the constraints. Excel Solver can be used to solve for the model.
Option 2: Chapter 10 discusses three types of scheduling: staff scheduling, job scheduling,
and patient appointment scheduling. Provide two examples for any of these types of
scheduling from your experience that are inefficient. Discuss the inefficiencies and
recommend a scheduling method from the ones discussed in the textbook. Explain how the
recommended model could help to improve the inefficiencies you discussed./nHiring Manager
Need to Hire
Arises
Fill Out Hiring
Request Form
Submit to Upper
Management
for Approval
Manager Submits
Approved Requested
Hire Form
Get Desired Ad Copy
from Hiring Manager
Send Job Info to HR
Assistant for Job Ad
Posting
Applicant Received.
Suitable Candidate?
Begin Interview/
Hiring Process
Recruiting Process
-Yes
Upper Management
No
Review Application.
Application
Approved?
-No
Yes
HR Assistant
Place Internet Job Ad
with Desired Ad Copy
and Job Description
Responses Received?
Forward Received
Responses to Hiring Yes-
Manager
No
Wait a Month. Any
Responses?
No
Remove Ad and
Inform Manager
Fig: 1
Fig: 2