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M2 Assignment

Due June 18, 2023

Note 1: Show all your work to get credit. Write your solutions clearly and neatly.

Note 2: All your answers must be your original work. Cite your sources (if any) properly and

include them in a references section at the end.

Note 3: Question 1 is worth 20 points and questions 2 and 3 are worth 15 points each.

1. Chapter 8: In your work environment select a process that is dysfunctional.

a) Depict the process using a swimlane diagram. Make sure all the steps of the process and

the arrows used to show the flow are clearly illustrated in your chart. See Figure 8.4 on

page 332 of the textbook for an example.

b) Develop a 5w2h framework for the process. Use the questions presented in Table 8.1 on

page 336 for the process analysis.

c) Discuss opportunities to improve the process.

2. Chapter 9: Find an academic journal article about the use of theory of constraints (TOC)

in healthcare. Briefly discuss the important points and findings of the article in your own

words and provide your comments (about 300-400 words). Start your discussion by citing

the article.

3. Chapter 10: Provide your answer to one of the options below (not both).

Option 1: Problem 1 of Chapter 10 on page 440 about weekly scheduling of lab technicians.

Clearly define the decision variables and the objective function in your answer and explain

the constraints. Excel Solver can be used to solve for the model.

Option 2: Chapter 10 discusses three types of scheduling: staff scheduling, job scheduling,

and patient appointment scheduling. Provide two examples for any of these types of

scheduling from your experience that are inefficient. Discuss the inefficiencies and

recommend a scheduling method from the ones discussed in the textbook. Explain how the

recommended model could help to improve the inefficiencies you discussed./nHiring Manager

Need to Hire

Arises

Fill Out Hiring

Request Form

Submit to Upper

Management

for Approval

Manager Submits

Approved Requested

Hire Form

Get Desired Ad Copy

from Hiring Manager

Send Job Info to HR

Assistant for Job Ad

Posting

Applicant Received.

Suitable Candidate?

Begin Interview/

Hiring Process

Recruiting Process

-Yes

Upper Management

No

Review Application.

Application

Approved?

-No

Yes

HR Assistant

Place Internet Job Ad

with Desired Ad Copy

and Job Description

Responses Received?

Forward Received

Responses to Hiring Yes-

Manager

No

Wait a Month. Any

Responses?

No

Remove Ad and

Inform Manager

Fig: 1

Fig: 2