This coursework consists in resolving a case study: The Palace Hotel. The case study is available as a separate document. These are the questions that need to be answered by the

students: 1. Who is right-Mr Favre or the Palace management? Why? 2. What went wrong in this situation? What did the Palace Hotel do wrong (if anything)? What did Mr. and Mrs. Le Favre do wrong (if anything)? How could The Palace have avoided this situation? Conclusion: What would be your plan in order to avoid this situation from happening again? 3. 4. Besides the answer to the questions, the coursework should contain a short briefing of the case information itself, and then an identification of the problem(s). The final version should contain a cover page, table of contents, and references used, if any.