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  • Q1:Topic - Reflection Handling Passenger Services - SCA1235.2 Unit Learning Outcomes: • Rationalise the relationship between the changing nature of airport operations and increased focus on passenger service quality. • Explore airport terminal activities in relation to airline passengers' concerns. • Recognise the key aspects of air cargo transportation in the modern aviation industry. • Communicate the importance of safety culture in airline operational effectiveness. • Elaborate the role of advanced training and development in creating a world class airport.See Answer
  • Q2:TASK Answer all three questions. Each question is worth 10 marks. Your answers should be between 200-500 words and answer the question in full. Question 1: Explain what "CPTED" is and its principles. Question 2: In addition to the Chicago convention, a number of international conventions relating to crimes committed on aircraft, or against aircraft or passengers, have been ratified. Discuss briefly those conventions and their key elements. Question 3: Explain the concept of risk management and how it can be used to inform and update security measures to respond to a changing aviation security environment. In your answer use an example to outline the changes in the security controls/measures.See Answer
  • Q3:Assignment: ​Report on ​The Crash of Air France AF 447 You should select an aviation incident for your case study that allows you to demonstrate your ability to analyse from a human factors perspective. It is recommended that you chose one of the cases that we have studied during the module but you may select your own, provided it has sufficient depth to allow you to demonstrate your abilities. The submission should be no longer than 2,500 words at most and should be referenced consistently. Referencing can be by any accepted standard such as IEEE or Harvard, as long as it is clear and consistent. You should focus on the case that you chose, but it is acceptable to refer briefly to other incidents if it helps to demonstrate a principal or highlights a common issue in flight safety. The case study must be arranged in a clear, well structured report with a title, abstract, introduction, analysis, conclusion and references. These are not hard and fast section headings as your case may lend itself to another structure, but it must be logically structured. The report should be produced in Word, Tex, LaTeX or using another appropriate tool.See Answer

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