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Q1:Pls read and summarize Chapter 2-3 from your book. Quality Management for Org. Excellence. • You will read the chapters and make a summary of 2 pages for each chapter.if you include a schema or table it may exceed 2 pages, but do not include all • You will put your comments and Ideas about the topic as my opinions title • It is what you understand • Scores are given for how much you understand and how neat the summary is prepared (the summary needs to be done after reading the whole chapter, not as part by part) Dont forget hat I told you abot the summaries to receive a high score. (Do you agree or not agree which part and why.) Don't copy paste! See Answer
Q2:Task 1. Read through the text and answer the following questions. • What is the opinion of the author in terms of technology and employment? • How do you know?See Answer
Q3:Task 2. Perform a Context, Audience and Purpose analysis of the text.See Answer
Q4:Leadership is one of the most important topics in organizational theory and management. Generally, leadership is the ability to positively influence people and systems to have meaningful impact and achieve result. Numerous emerging theories, leadership styles and models have been developed to provide explanations on the leadership phenomenon and to help leaders influence their followers towards achieving organizational goals. Those include, (1) Attributional theory, (2) Transactional theory, (3) Transformational theory, (4) Substitutes for leadership theory, and (5) Emotional intelligence theory. Explain in detail these five theories and provide illustrative example(s) to support your answers.See Answer
Q5:Question 1 It has been almost one year since the government announced the lifting of all Covid-19 safe management measures. The country is facing unprecedented challenges in a world emerging from Covid-19 pandemic that is still riddled with uncertainties. Organisations, especially those in the service sector, are struggling to stay profitable in the current economic and social environment. As an effective methodology and tool, Lean Six Sigma has been applied successfully by many organisations in the service sector in process improvement, e.g., financial institutions, logistic firms, restaurants, consulting firms, and medical institutions, etc. Compose a summary on the successful application of the Lean Six Sigma DMAIC approach in process improvement by an organisation in the service sector. You can collect information about the organisation from various sources, e.g., journal publications, industry reports, case studies, or even your own working experiences. You need to include the following aspects (but not limited to) in the summary: a brief description of the organisation and the process, the problems/issues and the performance in the process before Lean Six Sigma application, the improvement objective of the Lean Six Sigma project, the major steps and tools used in each of the phases in the DMAIC approach, the performance of the process after improvement, the benefits of the improvement and the lessons learnt from the application, etc. Indicate the word count in your summary. (Word limit: 500) a. b. C. d. e. f.See Answer
Q6:Question 2 Background - "DTF Restaurant" Hiring Process DTF Restaurant (DTF for short) is a famous chain restaurant that offers high-quality dining services in Singapore. DTF has a few branch stores located in different malls in Singapore. Since the government eased most of the Covid-19 pandemic safe management measures in May 2022, DTF was facing growing customer demand. However, its branch stores were facing manpower shortages in daily operations. DTF is also planning to open more branches in Singapore or even overseas. For restaurants, the employee turnover rate is often high. Thus, DTF has to regularly hire staff in different positions to meet the growing demand and further expansion requirement. Recently, many branch store managers complained that the Human Resource (HR) department was not recruiting the staff fast enough to fill the vacant positions. On 1 August 2023, DTF's HR Director - Jennifer Tan investigated the matter and appointed you, who is trained in Lean Six Sigma methodology, to lead a Lean Six Sigma project to improve the hiring process by reducing the average lead time taken to hire staff by at least 30% in three months. (a) (b) Discuss the VOC and define the CTQ (Project Y) for your Lean Six Sigma project. Create a project charter before embarking your project. Develop the SIPOC diagram for a typical hiring process which may not be necessarily the same as the hiring process in the DTF restaurant. Examine three (3) factors that could affect the lead time of the hiring process.See Answer
Q7:Part A: (Maximum 1500 words as a total for all Part A) Referring to the systematic review on the validity and rigor of applying PDSA methodology in healthcare improvement projects (Taylor et al., 2014), Answer the following questions: 1- What is the main literature gap behind the methodology of PDSA in the context of articles published in journals aiming to improve healthcare systems according the review paper? What deficiencies have been unraveled with respect to the use of PDSA?(CLO 4) 2- Describe the four stages of PDSA in terms of their content, milestones and how each stage contributes to the overall improvement project. (CLO 1)See Answer
Q8:Part B (Maximum 1500 Words as a total for all part B) 1- Propose a PDCA improvement project to address a healthcare problem of your choice. Ensure to describe in detail the problem you wish to address and analyze its possible causes using the Fishbone Diagram tool and Pareto chart. Identify the vital few causes (2) and propose a suitable solution. (CLO 1, CLO 2, CLO 3) 2- Explain how you will implement the solution. Indicate how you will know (which measurement?) that an improvement will take place when you implement the project. Describe the data collection plan. (CLO 1, CLO 3, CLO 4)See Answer
Q9:3. A failure density function f(t) is given by: f(t) = (ß/n³) (tß-1) exp [-(t/n) ³] A cumulative failure density function, F(t) is given by: F(t) = 1-exp [-(t/n) ³] What is the reliability function, R(t)? What is the hazard rate (failure rate) function, h(t)? What can be said about the failure rate for ẞ equal to 1, less than 1 and greater than 1?See Answer
Q10:5. For a constant failure rate, mission reliability is given by: -λt R(t) A system has a failure rate of 5 failures per million hours. = e What is the mission reliability for 5,000 hours? The system survives that 5,000 hours. If the system survives that first 5,000 hours, assuming the failure rate is still constant, what is the probability of surviving the next 5,000 hours? (Hint: Don't forget about the 10-6 factor in the failure rate.)See Answer
Q11:Problem 1. A company kept a chart on resistance. Xdouble bar was: and UCLX was: 25 MegOhms, with a sample size of: The company adopted a new specificationto keep the resistance at a minimum of 18 MegOhms with no USL . What is: Cpk RR ppm 22 MegOhms 25.See Answer
Q12:Problem 2. Car doors are made and tested for blemishes. They were found to have an average of 5 blemishes per car door. There are 250 opportunities for blemishes to occur. Find the control limits of the C-Chart. Assume that the process is centered and the specification is 2-sided. Cbar: UCLC: Cp: NOTE: 5 blemishes in Reject Rate (RR) = 0.02 LCLC: 250 opportunities and f(Z) = RR/2 = 0.01See Answer
Q13:Problem 3. 10 ± A new contract was written with Company A with the following stipulations: Cpk = 1.4, Specification Nominal (N) = The Supplier found that their process average of by as much as 10 could vary 0.2 mils. The Supplier decided to monitor quality with a P-Chart (n = 50). Find the following: 0: Pbar: UCLp: Reject Rate (RR): PPM LCLp: NOTE: P-Chart Calculations are separate from the Cpk calculations. The o is derived from the Cpk minimum. 0.5 mils.See Answer
Q14:Problem 4: A new contract was written with Company B with the following stipulations: Cpk = 1.1, Specification Nominal (N) = 10 ± 0.3 mils. Company B wants to design their process by setting the process average = 10 mils and the sample size (n) = 50. Find: Xdouble bar: UCLX: LCLX: LCLr: Rbar: Reject Rate: UCLr: ppmSee Answer
Q15:Problem 5. NOTE: An oven has a target of 90 + Only four samples could be taken with measurements of: 89, 92, 89, and degrees. Find the following: 2 degrees. RR: 91 Cp: Cpk HINT: Use the Moving Range Method USE EXTENDED SHEWHART COEFFICIENTS CHART FOR n >20 USE CORRECT CASE (UPPER/LOWER) WHEN YOU LOOK UP THE COEFFICIENT!!! %See Answer
Q16:1. A piece of equipment has a failure rate of 10 failures per million hours, and is run for 1000 hours. What is the probability that the one piece of equipment will survive that 1000 hours? Three (3) of these pieces of equipment are each run for 1000 hours. For the 3 pieces of equipment, use the Binomial equation to calculate: The probability of zero (0) failures. The probability of one (1) failure. The probability more than one (>1) failure.See Answer
Q17:2. A piece of equipment has a failure rate of 20 failures per million hours. Use the Poisson equation to calculate: The probability of no (0) failures in 5000 hours. The probability of one (1) failure in 5000 hours. The probability of two (2) failures in 5000 hours.See Answer
Q18:3. A reliability test is run for 5000 hours. There are four (4) failures, all happening sometime in the first 4500 hours. Then, the test was run for an additional 500 hours with no more failures. In other words, this was a time-terminated 5000 hour test with 4failures. For a time-terminated test with four (4) failures, how many degrees of freedom (v) does this represent? Using Chi-Squared, calculate the lower confidence level MTBF for a 60% confidence level (40% risk factor) for this test. The same test was continued to 7631 hours (2631 additional hours) with no additional failures. Using Chi-Squared, calculate the lower confidence level MTBF for a 90% confidence level (10% risk factor) for this test. Compare your two MTBF answers, and comment on how this illustrates a way of increasing the confidence level of a test from 60% to 90%See Answer
Q19:4. Some failure test data was collected, and the results were as follows: 0-1000 hours: 12 failures 1001-2000 hours: 8 failures 2001-3000 hours: 7 failures 3001-4000 hours: 13 failures 4001-5000 hours: 11 failures We wish to test this data to see if it follows a constant failure rate of 10 failures per 1000 hours. Use the Chi-squared goodness of fit test to determine if this data can represent a constant failure rate of 10 failures every 1000 hours. Hint: there are 5 'bins", so use DOF (v) of 5-1 = 4. The Chi-squared table is on pages 453 and 454 of your textbook.See Answer
Q20:Please answer ONLY one question below depending on your student ID last (end) digit Please submit only your version and show your supporting calculations PROBLEM 1. FILL IN THE BLANKS STANDARD DEVIATION FROM MEAN AVERAGE SHIFT +SL CENTERED Cp Cp = 1.00 +30 0: Cp = 0.65 1: Cp = 0.55 2: Cp = 0.50 3: Cp = 0.70 4: Cp = 0.75 5: Cp = 0.80 1.33 +46 2700 99.73 % 63 99.9937 22700 97.73 % 1350 99.865 % + 1 o Shift 66800 93.32 % 6257 99.374 % +1.5 o Shift PPM DEFECTIVE YIELD PPM YIELD PPM YIELD PPM YIELD PPM YIELD PPM YIELD PPM YIELD PPM YIELDSee Answer

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