Scenario 2 • Chris, Savannah, and Tony work for Knowledge, Inc., a consulting firm. While on a conference call with Millennial Photography, an established client, the group discusses potential problems with

a marketing campaign. Suni, lead photographer and owner, insists the marketing is working and changes are not needed. • Chris reaches over to put Suni on mute but inadvertently pushes the wrong button. He immediately says to Savannah and Tony that the marketing campaign is not working and that "Suni should stick to taking pretty pictures." Suni responds, "You know I you, right?"

Fig: 1