In this assignment, we will provide you with a case about An Unhappy Employee. Please

read the case carefully and answer all questions.

You are the customer support manager for a small software manufacturer. The newest

addition to your 10-person team is Elliot, a recent college computer science graduate. She

is a little overwhelmed by the volume of calls, but is learning quickly and doing her best

to keep up. Today, over lunch, one of the other members of your team informed you that

she overheard a phone conversation in which it sounded like Elliot was talking with a

headhunter and expressing unhappiness with her current situation. You're shocked and

alarmed. You had no idea she was unhappy, and your team desperately needs her help to

handle the onslaught of calls generated by the newest release of software. If you're going

to lose her, you'll need to find a replacement quickly. Should you confront Elliot and

demand to know her intentions? Should you avoid any confrontation and simply begin

seeking her replacement? Is some other action appropriate? Follow the five-step process

for ethical decision making to decide what your next steps should be.

Review Questions

1. What are the facts of the situation?

2. Develop a clear problem statement of this situation

Critical Thinking Questions

1. Identify alternatives to address this situation. Should you involve others in this?

2. Choose an alternative and defend your actions.