Your GM has asked you to generate the organizational chart of the rooms division and to

include it in the welcome pack of your employees so that they have a clear idea of who reports

to whom.

Next week you will be opened, but before that your FOM needs to hand in a detailed list of all

the tasks that your receptionists will be doing per shift. Please write down this list for your

FOM and create a checklist per shift for your Front Desk personnel.

Your FOM has handed in the occupancy forecast for the next 2 weeks and has asked for help

to arrange the schedules for the first two weeks of operations. Your Front office department

counts with a FOM, an ASST. FOM and four full time employees. Your opening day is

"Monday 1st week".

You, in collaboration with your Housekeeping manager, have established the SOP for the

cleaning of the rooms. After checking the SOP, you have figured out that the cleaning of a

junior suite will take 45 minutes for departures, 35 minutes for stayovers and 10 for the

turn-down service. For the suites, it will take 65 minutes for departures, 50 minutes for

stayovers and 15 minutes for the turn-down service. Starting and finishing activities will

account for 10 minutes per shift. Considering that your housekeeping team has a labor

relations agreement that establishes a maximum of 8 working hours per day, with 15

minutes break for a snack, and 30 minutes for lunch or dinner, how many GRAS would you

need to clean the rooms in the first week? Their salary is 9€ per hour: how much will be the

labor cost of the week in terms of GRAS?

You have been asked to establish the minimum and maximum inventory levels for the

guest supplies. Assume that in high season you are going to be fully booked from Monday

to Sunday and that amenities are to be replaced daily. The performance standard

establishes the following set up of each room as follows:

-

2 gels

2 shampoos

2 soaps

2 body-milks

In each box of each type, you receive 250 units. The leading time for the delivery is 20 days,

and you order monthly. At the moment, your safety level is established at one box of each

item. Do you think you need to change it?