Case 1

Description 

A company lost a valued employee due to a new manager's poor management and communication skills. The manager made biased comments regarding Sam's accent, attacking his communication ability. She was reluctant to handle her duties as a manager in a timely manner to support Sam in his everyday tasks in the workplace. In addition, she is distant from other employees, often rude, and would not accept feedback or assistance in learning how the department operates. 

Diagnosis 

The root cause of Sam's experience and ultimate decision to leave the company was the lack of new management training and the disconnect between Sam's values and beliefs with the manager. The new manager failed to understand and improve workplace attitudes. Sam was committed to the organization, with values that matched the organization. But after the new manager started, Sam had low job satisfaction caused by not feeling valued and equity. When looking at the three levels of OB we will focus on individual and group/team.